At Alnoore, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the conditions outlined below.
Please read this policy carefully before requesting a return or refund.
Products may be eligible for return if:
For hygiene and safety reasons, certain products may not be eligible for return.
Customers should request a return within [X days] of receiving the order.
To request a return, please contact our customer support team with your:
Returns requested after the applicable return period may not be accepted.
Important: Replace [X days] with your actual return window, such as 7 days or 10 days, before publishing this policy.
Certain products may not be eligible for return, including:
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or videos showing:
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
To initiate a return, please contact Alnoore customer support using the contact information provided below.
After receiving your request, our team will review the request and provide further instructions if the return is approved.
Please do not send products back without first contacting us, as unauthorized returns may not be accepted.
If the return is due to a wrong, damaged, or defective product received from us, Alnoore may cover the applicable return shipping costs.
For returns due to reasons such as change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may apply.
The applicable charges will be communicated to you before the return is processed.
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be processed through the applicable payment method or another suitable method.
The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.
Shipping and other applicable charges may be non-refundable unless the return is due to an error, defect, or issue attributable to Alnoore.
Depending on product availability, we may offer an exchange for a different size or product.
Exchange requests must meet the same eligibility conditions as returns.
If the requested replacement product is unavailable, we may provide another suitable resolution.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once the order has been processed, shipped, or handed over to the delivery partner.
If an order has already been shipped, you may need to follow the applicable return process after receiving the product.
Products purchased during sales, promotions, or special offers may be subject to different return or exchange conditions.
Please check the applicable terms mentioned with the relevant product or promotion before placing your order.
If you have been informed that your refund has been processed but you have not received it, please first check with your bank or payment provider.
If the amount is still not reflected after the applicable processing period, please contact us and provide your order details so that we can assist you.
Alnoore reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated effective date.
We recommend checking this page periodically for the latest information.
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us:
Company Name: Alnoore
Address:
Industrial Area, Sector 62,
Noida, Uttar Pradesh 201309, India
Phone: +91 90584 65476
Website: alnoore.com
