Last Updated: 2026

At Alnoore, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect.
  • The product received is different from what was ordered.
  • The return request is made within 7 days of delivery.
  • The product is unused, unworn, and in its original condition.
  • Original packaging, tags, and accessories are intact.

2. Non-Returnable Products

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Items returned after the applicable return period.
  • Products specifically marked as non-returnable on the website.

3. Return Process

To request a return, contact us with:

  • Order number
  • Registered name and contact details
  • Reason for return
  • Clear photos/videos of the product, if it is damaged or defective

Our team will review your request and provide further instructions.

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or another suitable method, depending on the payment provider.

Refund processing time may vary depending on the payment gateway or bank.

5. Exchange

If you receive a defective, damaged, or incorrect product, you may be eligible for an exchange, subject to product availability.

6. Shipping Charges

Unless the product is defective, damaged, or incorrectly delivered, return shipping charges may be the customer’s responsibility.

7. Cancellation

Order cancellation requests should be made as soon as possible. Once an order has been shipped, cancellation may not be possible and the standard return policy will apply.

8. Contact Us

For return or refund-related queries, please contact us through the contact details provided on our website.

Alnoore reserves the right to modify this Return & Refund Policy at any time without prior notice.

Important: Before publishing this, update the 7-day period, shipping charges, cancellation rules, and refund method to match Alnoore’s actual business practices.